Madcaps The Party Shop believes in helping our customers as far as possible, and has therefore a liberal cancellation policy.

How do I cancel an order on onlinestore.madcapspartyshop.com ?

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.

If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped, we will not be able to refund your order.

Refund Policy:

Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.

Return Policy

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery:

1. Please refuse to accept the package and return the package to the delivery person.

2. Please take a picture of the damaged product and email it to madcapspartyshop@gmail.com

3. Also, please call our customer care at 022 26424566 mentioning your Order ID.

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged after delivery:

1. Please take a picture of the damaged product and email it to madcapspartyshop@gmail.com

2. Also, please call our customer care at 022 26424566 mentioning your Order ID.

Please return the goods to:

Madcaps The Party Shop,

Shop No. 3, Joanna Building,

Manuel Gonsalves Road (Nr. St. Josephs School),

Bandra (W), 400050

We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

The customer agrees not to dispute the decision made by Madcaps The Party Shop and accept our decision regarding the damage /refund.